Warranty and Return Policy for Clearance Promotional Items as follows:
1. Three months free of charge warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.
2. All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request through order@batteryonline.org.uk or filling out the Application.
Items returned without RMA# will delay the process or be ignored.
3. If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.
4. A replacement will be arranged for all defective products returned, subject to verification of defect. However, products so returned must be 100% complete.
5. Refund request would be accepted ONLY when replacement items are not available.
General Return Policy
It is our goal to provide our customer 100% satisfaction. If,
for any reason, you are not satisfied with our product(s), please
contact us immediately either by phone or e-mail and have your
invoice handy. We will try our best to solve your problem. If
you return the product(s) to us within 15 days, we will refund
you the full product price (no shipping cost will be refunded
unless it is proved that the return is a result of our error).
Prior to returning a product, email us for a RMA and complete
the instructions on how to ship the product(s) back to us. Please
see "RMA procedures" below. Where applicable, all requests
for warranty returns must be accompanied by a proof of purchase
and be made through the dealer or outlet where the battery pack
was originally purchased. All returns are for credit only and
must be made within fifteen (15) days after the invoice date.
We reserve the right to charge a twenty-five percent (25%) restocking
fee.
It is the responsibility of the customer to pay for the return
freight, and to take reasonable care to protect against damages
in freight, if you want to return the product for any reason.
Return Merchandise Authorization (RMA) Procedures
1.Obtain a Return Merchandise Authorization (RMA) number: All
returns must have a RMA for processing. Please e-mail us at
order@ultimate-electronics.co.uk to obtain approval as well
as the RMA. RMA are only valid for thirty (30) days (postmarked
by or carrier posted by the 30th day).
2.Include RMA on the outside of the package: It should be clearly
displayed on the return-shipping label of the package. Packages
without a RMA will not be accepted.
3.Shipped within thirty (30) days: Products must be returned
within thirty (30) days after the issuance of the RMA. Packages
received after the 30th day will not be accepted and will be returned
to the customer.
4.Repack in original packaging: Enclosed everything originally
received, including all manuals and related materials. Place the
packaged product in a protective outer box. We must receive all
original products in order to process your return or exchange.
We are not responsible for products that are damaged due to poor
packaging, defaced packaging, or lost shipments. Products must
be returned 100% complete, including all components, original
boxes and packing materials, manuals, blank warranty cards, and
other accessories provided by the manufacturer.
5.It is the responsibility of the customer to pay for the return
freight, and to take reasonable care to protect against damages
in freight, if they want to return the product for any reason. | 
